1.1 “AKT”, “we”, “us” and “our” mean AKT Roofing Ltd, company number 04994300. “Customer”, “you” and “your” mean the person or organisation contracting for the Works.
1.2 “Quotation” means AKT’s written proposal, including any schedule, specification and stated exclusions. “Works” means the services and materials expressly included in the accepted Quotation. “Variation” means a change to the Works, including additional work, omissions or changed specifications. “Payment Schedule” means the deposit, stage and final payment arrangements stated in the accepted Quotation or subsequently agreed.
2.1 A binding contract may arise when the Customer accepts a Quotation through Jobber, by email, by signature or otherwise communicates acceptance. A verbal agreement may also create a binding contract, including for emergency or urgent work, subject to applicable law.
2.2 AKT shall provide or make these Terms & Conditions available to the Customer before the Quotation is accepted, together with any information, notices and documents that must by law be given before the contract is concluded. Where a durable medium is legally required, AKT shall use one. The accepted Quotation, agreed specification, applicable project documents and these Terms form the contract, subject to mandatory legal requirements.
2.3 Instructions and Variations may be authorised verbally by the Customer or a person reasonably understood to have authority. AKT will seek written confirmation of scope and price or charging basis wherever practicable. The absence of subsequent written confirmation does not by itself invalidate a verbal agreement that can otherwise be established. Statutory requirements for express consent or information continue to apply.
2.4 Any conflict between the specific agreed scope or Payment Schedule in the Quotation and these general Terms shall be resolved by reference to the express, lawful agreement for that project. No change will be charged without an appropriate contractual or legal basis.
3.1 AKT shall carry out the agreed Works with reasonable care and skill, in accordance with applicable law and relevant industry standards.
3.2 The Works are limited to the items expressly included in the accepted Quotation. Surveys, investigations, repairs or replacements do not constitute a guarantee of adjoining roof areas, existing building elements or unrelated defects unless expressly agreed.
3.3 AKT shall not be responsible for work by other trades or for making good outside the quoted scope, unless expressly included. Nothing in this section restricts statutory rights.
4.1 Normal working days are Monday to Friday, excluding public holidays. Normal site hours are approximately 7:30 am to 4:30 pm, subject to site requirements, safety, weather and operational needs.
4.2 AKT may reasonably adjust attendance and working hours and may undertake out-of-hours work where separately agreed or reasonably necessary for safety or protection of the property.
5.1 The Quotation is based on conditions reasonably apparent at inspection. Concealed deterioration, rotten timbers, defective decking, inadequate substrates, brittle coverings and other defects may only become evident after opening up.
5.2 Work or materials required to address such conditions, where not included in the Quotation, shall be treated as a Variation. AKT may pause affected work while scope, costs and programme are agreed. Necessary materials may be subject to availability and delivery delays.
5.3 Where a specified product becomes unavailable, AKT may propose a suitable alternative. Materially different substitutions require Customer approval, subject to any urgent measures lawfully necessary to protect the property.
5.4 If previously concealed or unforeseen conditions make the agreed method unsafe, non-compliant or impracticable, and the Customer does not approve essential additional Works or an appropriate revised specification, AKT may suspend the affected Works. Where no workable solution is agreed after reasonable written notice, AKT may, insofar as legally entitled, terminate the affected Works and recover payment for work properly completed and reasonable, evidenced commitments and unavoidable costs directly incurred, giving credit for costs saved and losses reasonably mitigated. AKT shall take reasonable steps to leave the affected area safe and protected, and any further charge for doing so must have a lawful basis.
6.1 AKT will use reasonable efforts to meet indicated start and completion dates. Dates are estimates unless expressly agreed as firm contractual deadlines. AKT will advise of material delays where reasonably practicable.
6.2 Progress may be affected by unsafe or adverse weather, supplier delays, unforeseen conditions, variations, access restrictions, permissions, Customer decisions and the activities of other contractors.
6.3 AKT may suspend affected operations where conditions are unsafe or proceeding would risk damage or non-compliant work. Customer-caused delays may justify a reasonable extension of time and recovery of reasonable, evidenced additional costs directly incurred.
6.4 Nothing in this section removes a Customer’s statutory remedies where AKT fails to perform within a legally required or reasonable time.
7.1 Prices and the applicable VAT treatment shall be as stated in the Quotation. Any deposit, stage payments, final balance and payment deadlines shall be those specified in the accepted Quotation or otherwise expressly agreed; no standard percentage or universal invoice due date is imposed by these Terms.
7.2 Variations, additional investigations and unforeseen work will be explained and agreed with the Customer, including the price or charging basis, wherever practicable before commencement. Verbal authorisation may be binding where established. Where authorised work has no agreed fixed price, reasonable payment may be due subject to applicable law.
7.3 Where urgent protective measures are reasonably necessary to prevent immediate danger or damage, AKT may take proportionate steps consistent with the Customer’s instructions and applicable law, notifying the Customer and discussing costs as soon as practicable.
7.4 Invoices shall be payable by the agreed due date. Where payment is overdue, AKT may send a written reminder and, after reasonable written notice and opportunity to remedy non-payment, lawfully suspend further Works. A reasonable extension of time and evidenced additional costs directly arising from lawful suspension may be recoverable.
7.5 A Customer disputing part of an invoice should promptly identify the amount and reasons. Undisputed amounts remain payable when due. Minor snagging or a dispute limited to part of the Works does not automatically justify withholding payment for unrelated, properly completed Works, subject always to statutory rights and lawful remedies.
7.6 Where the contractual completion or payment milestone has been reached, the corresponding payment becomes due under the Payment Schedule. Minor snagging which does not materially affect the intended use or performance of the Works does not automatically defer the entire balance. AKT remains responsible for agreed outstanding items and defective workmanship.
7.7 AKT reserves the right to claim lawful interest and reasonable debt recovery costs. For qualifying business debts, rights under the Late Payment of Commercial Debts (Interest) Act 1998 may apply. Charges to domestic Customers must be lawful, reasonable and proportionate.
7.8 Unless the Quotation expressly states a different validity period, it is open for acceptance for 30 days from its date of issue, subject to withdrawal before acceptance by notice from AKT. A purported acceptance after the applicable period does not form a contract unless AKT reconfirms the Quotation or issues a replacement. Once a Quotation has been validly accepted, its agreed price is not changed except by an agreed Variation or another lawful contractual basis.
8.1 The Customer shall provide agreed access, suitable working areas and reasonable access to electricity, water and welfare facilities where required; remove obstructions; protect possessions; and disclose known hazards, fragile areas and access restrictions.
8.2 Unless expressly included in AKT’s scope, the Customer is responsible for obtaining necessary property-owner, landlord, neighbour and other permissions and coordinating contractors appointed directly by the Customer.
8.3 Where agreed access, site readiness, information or permissions are not provided, AKT may recover reasonable additional costs directly incurred through aborted visits, labour, transport, equipment hire, scaffolding extensions, storage or remobilisation and may receive a reasonable programme extension.
8.4 The Customer shall respond within a reasonable time to requests for decisions, selections or approvals needed to progress the Works. Customer-caused delays may result in revised dates and reasonable additional direct costs; AKT will explain anticipated consequences where practicable.
8.5 AKT is not responsible for defects, damage or delays caused by Customer-appointed contractors except to the extent caused or contributed to by AKT’s own acts or omissions. Reasonable additional costs directly arising from such disruption may be recoverable.
9.1 AKT is not responsible for concealed or pre-existing defects, deterioration or inadequacies in building elements that could not reasonably have been identified before commencement. If discovered, affected Works may be paused pending agreement of necessary investigations or Variations.
9.2 Where limited repairs or leak investigations are instructed, AKT is responsible for performing the specified work with reasonable care and skill but does not warrant the condition or watertightness of the entire existing roof or the elimination of all unrelated sources of water ingress. Further investigations and repairs may be required at additional agreed cost.
9.3 Major roof refurbishment, stripping and replacement may cause vibration and disturbance resulting in cracking, movement or damage to internal ceilings, plasterwork and decorations, including where those finishes were previously sound and showed no existing defects. AKT will exercise reasonable care and skill but is not responsible for unavoidable incidental damage arising from properly performed roofing operations rather than negligence or defective workmanship. Internal making good and redecoration are excluded unless expressly quoted.
9.4 AKT is not responsible for damage or deficiencies arising solely from existing defective ceilings, walls, gutters, substrates, structural elements or adjoining roof areas, except where AKT causes or contributes to loss through a breach of duty.
9.5 Work by other trades, scaffolding, cement work and associated making good are included only where expressly stated in the Quotation. No general exclusion overrides an item specifically included in the agreed scope.
9.6 On flat-roof refurbishment where the existing structure, decking, falls or drainage are retained, installation of a new waterproof covering does not automatically include correction of existing falls or elimination of ponding. AKT is not responsible for ponding attributable solely to retained falls, structure or drainage outside the quoted scope. Where AKT is expressly engaged to design, form or alter falls, that work will be performed with reasonable care and skill and applicable manufacturer requirements; this clause does not exclude liability for defective work.
9.7 AKT is not responsible for damage or losses arising solely from elements outside the agreed scope or the actions of others, except to the extent caused or contributed to by AKT’s negligence, breach of contract or other legal responsibility.
9.8 For business Customers only, indirect or consequential commercial losses, including loss of profit, revenue or business interruption, are excluded to the extent permitted by law. No clause excludes liability for death or personal injury caused by negligence, fraud or any other liability which cannot lawfully be excluded or restricted.
9.9 All exclusions are subject to the Consumer Rights Act 2015 and other applicable statutory rights and do not excuse failure to exercise reasonable care and skill.
9.10 The Customer should notify AKT promptly after becoming aware of an alleged defect in the Works, describing the issue and, where reasonably practicable, allowing AKT access and a reasonable opportunity to inspect and, if appropriate, remedy defective work before instructing others at AKT’s proposed expense. This does not prevent reasonable emergency measures to protect persons or property, nor limit any statutory right, remedy or lawful claim.
10.1 Routine communications may be by telephone, email or Jobber. Quotations, invoices, reminders, job updates and records may be issued electronically.
10.2 Customer instructions and Variations may be agreed verbally, including at site meetings or by telephone, where given by the Customer or an apparently authorised representative. AKT will seek to confirm the instruction, scope and agreed price or charging basis in writing wherever practicable.
10.3 Where immediate written confirmation is not practicable, AKT may record and subsequently confirm the instruction by email, Jobber or another written method. The Customer should promptly identify any inaccuracy. Silence alone does not necessarily amount to acceptance of a new charge; equally, lack of written confirmation does not automatically invalidate an otherwise provable verbal agreement.
10.4 Additional works remain subject to the Variation and payment provisions and any applicable requirement for express consent or consumer information.
11.1 Where the Customer has a statutory right to cancel, including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable, that right takes precedence over these Terms. Before the Customer is bound, AKT shall provide the prescribed pre-contract information and, where required, the statutory cancellation instructions and model cancellation form in the required manner. AKT shall also provide any legally required copy or confirmation of the contract on paper or another permitted durable medium.
11.2 AKT will not begin services during a statutory cancellation period unless the Customer has made the express request required by law, recorded on a durable medium for an off-premises contract, and has received the information and acknowledgements legally required. Where a Customer then lawfully cancels, any amount payable for services supplied before cancellation shall be no more than the proportionate amount recoverable under applicable law. For a service contract, a right to cancel may be lost after full performance only where the statutory conditions, including the necessary prior acknowledgement, have been satisfied. Merely ordering materials does not automatically extinguish statutory cancellation rights.
11.3 Where cancellation occurs outside applicable statutory cancellation rights, AKT may recover reasonable costs and losses directly arising, insofar as lawful, including work completed, unavoidable material purchases, reserved labour, subcontractor and scaffold commitments and mobilisation. AKT will take account of avoidable costs, returnable materials and reasonable opportunities to mitigate loss.
11.4 Specially ordered, bespoke or non-returnable products may give rise to recoverable costs where lawfully incurred for the contract. This does not automatically override statutory cancellation rights.
11.5 Customer-requested postponement after dates or resources have been committed may result in reasonable additional charges directly incurred for storage, scaffold extensions, subcontractor charges, transport or remobilisation. Revised dates are subject to AKT’s availability.
11.6 Where repeated postponements or substantial Customer-caused delay make performance impracticable, AKT may give reasonable written notice seeking a workable revised date and, where legally entitled, terminate for material breach and claim reasonable recoverable losses.
11.7 Deposits and advance payments shall be accounted for against sums lawfully payable; any balance due to the Customer shall be refunded. If recoverable sums exceed amounts paid, AKT may invoice the balance. AKT may also terminate for a material breach after appropriate notice where legally permitted.
12.1 The accepted contract terms remain binding unless changed by mutual agreement or as required by law. Agreed Variations may change the scope, price or programme.
12.2 Updates to AKT’s standard Terms generally apply to future contracts only. Existing contracts will not be unilaterally altered except where lawfully required, with appropriate notice.
13.1 Formal contractual notices to AKT shall be sent to adam@aktroofing.co.uk or by post to AKT Roofing Ltd, Unit 5 Central Business Park, Southcote Road, Bournemouth, BH1 3SJ.
13.2 Routine enquiries, complaints and administration may be sent to admin@aktroofing.co.uk. Notices to the Customer may be sent using the email or postal address supplied for the contract.
13.3 An email notice is treated as received when successfully delivered to the designated address, subject to evidence of transmission and any applicable legal requirement. This clause does not override mandatory statutory rules for service or cancellation notices.
14.1 Unless expressly agreed otherwise, a person who is not a party to the contract has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999. This does not affect rights existing independently of that Act.
15.1 Complaints should be sent to admin@aktroofing.co.uk or by post to AKT’s business address. AKT will acknowledge and investigate concerns and, where appropriate, propose remedial action.
15.2 AKT is an NFRC member and participates in the NFRC Competent Person Scheme. Any NFRC complaint, conciliation, inspection or dispute procedure is available only where the particular matter is eligible under the applicable current scheme rules; AKT does not promise that NFRC will investigate every complaint.
15.3 Nothing in this section prevents either party from pursuing lawful remedies or limits statutory consumer rights.
16.1 The contract is governed by the law of England and Wales. Applicable consumer rights concerning where proceedings may be brought remain unaffected.
17.1 Chimney-related leaks and damp may arise from multiple interacting causes, including masonry, pointing, flashings, pots, flaunching, ventilation, condensation and concealed conditions. Visual inspection may not reveal every source.
17.2 Historic combustion products and soot can leave hygroscopic salts within chimney masonry or plaster. Such salts can absorb atmospheric moisture and cause recurring internal dampness or staining even after exterior defects have been successfully repaired.
17.3 Unless expressly included, chimney repairs do not include treatment or replacement of salt-contaminated plaster, internal finishes or unrelated defects, nor do they guarantee elimination of all dampness, staining or water ingress. Further investigations or works may be required.
17.4 Chimney work does not automatically qualify for NFRC Competent Person Scheme certification or insurance-backed guarantees. Only the guarantees and certification expressly applicable to the agreed Works shall be provided.
17.5 Where AKT identifies a particular chimney defect and agrees to repair it, AKT remains responsible for carrying out that specified repair with reasonable care and skill. Any applicable workmanship guarantee relates to that agreed repair, not to the entire chimney or elimination of symptoms caused by other defects.
18.1 AKT will carry out agreed Works with reasonable care and skill. Any workmanship guarantee shall have the scope and duration stated in the Quotation, contract documents or guarantee certificate for those Works.
18.2 For Works which qualify for and are registered under the NFRC Competent Person Scheme, AKT shall provide the applicable Building Regulations Compliance Certificate and the relevant scheme guarantee documentation. Where the applicable registered scheme arrangements provide a 10-year workmanship guarantee and 10-year insurance-backed guarantee, AKT shall arrange and provide those guarantees on their stated terms. The Quotation and relevant certificate or guarantee documents define the scope and eligibility of that cover; it does not automatically extend to unrelated works, non-registered works or other areas of the property.
18.3 Manufacturer warranties for roofing products, waterproofing systems, roof windows, solar panels, inverters, batteries and other equipment vary and are subject to relevant manufacturer terms and conditions. They do not automatically extend AKT’s workmanship guarantee.
18.4 Minor repairs, maintenance and leak investigations may carry different guarantee arrangements. A guarantee for a specific repair does not automatically cover adjoining areas, unrelated defects or the entire existing roof.
18.5 Guarantees do not automatically cover deterioration or damage caused solely by unrelated existing conditions, later alterations by others, misuse or lack of maintenance. AKT remains responsible for its own defective workmanship and any liability that cannot lawfully be excluded.
19.1 Where the agreed Works are subject to Building Regulations, AKT shall perform the elements for which it is responsible in accordance with applicable requirements.
19.2 Where eligible Works are registered through the NFRC Competent Person Scheme, AKT will arrange appropriate notification and certification under scheme requirements.
19.3 Not all roofing work requires notification or qualifies for scheme certification. Responsibility for separate Building Control approvals, structural design and other professional services shall be identified in the Quotation or contract documents.
19.4 Unless expressly included, AKT’s Works do not amount to a comprehensive assessment or certification of the existing building structure or unrelated elements.
20.1 Scaffolding and specialist access equipment are included only where expressly stated in the Quotation. Arrangements are based on site conditions and access requirements reasonably apparent when quoted.
20.2 Where additional scaffolding, alterations or extended hire are necessary due to Customer Variations, access restrictions or circumstances beyond AKT’s reasonable control, additional reasonable costs will be explained and agreed wherever reasonably practicable.
20.3 Scaffolding will normally remain for the period reasonably needed for the Works. Extended hire caused by the Customer or Customer-appointed contractors may be charged at reasonable additional cost.
20.4 AKT shall take reasonable precautions to protect exposed roof areas, having regard to the Works, foreseeable weather and safety. Temporary coverings reduce risk but do not provide the same protection as a completed roof.
20.5 In adverse or unexpected weather AKT will take reasonable steps to protect the property and minimise damage. AKT is not responsible for damage arising solely from exceptional weather beyond its reasonable control where appropriate precautions and reasonable care and skill have been exercised.
20.6 The Customer shall disclose known fragile surfaces, underground services and access restrictions. AKT and its contractors remain responsible for reasonable care and applicable safety requirements.
21.1 Solar installations shall follow the accepted system design, equipment specification and quoted scope. Additional electrical, structural or roofing work outside that scope shall be treated as a Variation.
21.2 Quotations are based on roof and electrical conditions reasonably apparent at assessment. Concealed defects, inadequate structural capacity or electrical deficiencies may require further agreed work.
21.3 Panel, inverter, battery and other equipment warranties are subject to the relevant manufacturers’ terms. Applicable warranty details shall be supplied in the Quotation or supporting documentation.
21.4 Estimated generation, savings, export income and payback are forecasts, not guarantees. Actual outcomes depend on weather, shading, use, tariffs, equipment performance and other factors.
21.5 Installation and commissioning may depend on distribution network permissions, notifications and other approvals; third-party delays may affect the programme.
21.6 AKT shall provide applicable installation documentation, commissioning records, certificates and warranties required by the relevant contract and certification scheme.
21.7 Installing solar equipment on an existing roof does not guarantee the remaining life or overall condition of the roof. Unless quoted, future removal and reinstatement to facilitate unrelated roofing work is excluded.
21.8 AKT shall comply with mandatory MCS scheme requirements, applicable consumer-code obligations and any installation-specific contractual documentation required for the Works. Where separate MCS or consumer-code terms are supplied as part of the solar contract, they apply in addition to these Terms. Any mandatory scheme or consumer protection requirement prevails in the event of an inconsistency.
22.1 Materials supplied by AKT remain its property until payment for them has been received in full, insofar as permitted by law.
22.2 Where materials are ordered specifically for the project, the Customer may be liable for reasonable, properly incurred costs of bespoke or non-returnable items following lawful cancellation, postponement or material changes, subject to statutory rights and mitigation of avoidable losses.
22.3 The Customer shall provide agreed delivery access and shall not knowingly interfere with, dispose of or authorise unauthorised use of materials belonging to AKT. Customer-caused delay may give rise to reasonable storage, handling, transport and redelivery costs.
22.4 Where an agreed payment is overdue, AKT may suspend further delivery or installation after written notice and a reasonable opportunity to pay, subject to applicable law. Reasonable time extensions and direct additional costs may follow lawful suspension.
22.5 Once materials are permanently incorporated into a building, ownership and recovery rights are governed by law. AKT retains its rights to recover outstanding contractual payments, lawful interest and recovery costs; no automatic right to remove incorporated materials is claimed.
22.6 Upon lawful termination or suspension, AKT may recover unused materials belonging to it only through lawful access arrangements and without unlawful entry or damage.
22.7 AKT is not responsible for inherent defects or unsuitability of Customer-supplied materials that could not reasonably be identified, provided AKT exercises reasonable care and skill and raises apparent concerns. Additional costs from unsuitable materials may be charged where properly agreed or otherwise lawfully recoverable.
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